Frequently Asked Questions
Ordering & Payment
What payment methods do you accept? −
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are securely processed and encrypted.
Is my payment information secure? +
Absolutely. We use industry-standard SSL encryption and PCI-compliant payment processing. We never store your card details on our servers.
What will appear on my bank statement? +
Charges appear as "TBSTW Ltd" - completely discreet with no reference to the nature of our products.
Shipping & Delivery
Is shipping really discreet? +
100%. All orders ship in plain, unmarked boxes with no logos or indication of contents. The return address shows only our company name.
How long does delivery take? +
UK Standard: 3-5 business days (free). UK Express: 1-2 business days (£4.99). Next Day: Order by 2pm for delivery tomorrow (£7.99).
Do you ship internationally? +
Yes! We ship to most European countries and select worldwide destinations. International shipping typically takes 5-10 business days.
Products
Are your products body-safe? +
All our products are made from body-safe, phthalate-free materials. We never compromise on safety.
What lubricant should I use? +
Always use water-based lubricant with our products. Silicone and oil-based lubes can damage the material.
How do I clean my product? +
Rinse with warm water and mild soap or toy cleaner after each use. Dry completely before storage. See our
cleaning guide for detailed instructions.
Returns & Guarantee
What is your return policy? +
We offer a 100-day money-back guarantee on unopened products. For hygiene reasons, opened products can only be returned if defective.
What if my product is defective? +
Contact us immediately at support@thebestsextoyintheworld.com. We'll arrange a replacement or full refund, no questions asked.
How do I contact customer support? +
Email: support@thebestsextoyintheworld.com
Phone: +44 800 123 4567 (Mon-Fri 9am-6pm GMT)
We typically respond within 24 hours.