Last updated: February 2026
IMPORTANT: This website sells adult products and is intended for adults only. By accessing this website or making a purchase, you confirm that you are at least 18 years of age. If you are under 18, you must leave this site immediately.
Welcome to The Best Sex Toy in the World. These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you", "your") and The Best Sex Toy in the World Ltd, a company registered in England and Wales ("Company", "we", "us", "our"), governing your access to and use of the website thebestsextoyintheworld.com ("Website", "Site") and any purchases made through it.
Please read these Terms carefully before using our Website or purchasing any products. By accessing this Website, creating an account, joining our waitlist, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and Cookie Policy, which are incorporated herein by reference.
By accessing or using our Website in any manner, including but not limited to visiting, browsing, subscribing to our waitlist, or purchasing products, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this Agreement, you must not access the Website or use any of our services.
Your use of the Website constitutes your electronic signature and demonstrates your intent to be legally bound by these Terms. This electronic agreement has the same legal force and effect as a written, signed agreement.
These Terms, together with our Privacy Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and the Company regarding your use of the Website and supersede any prior agreements.
YOU MUST BE AT LEAST 18 YEARS OF AGE TO ACCESS THIS WEBSITE, CREATE AN ACCOUNT, JOIN OUR WAITLIST, OR PURCHASE ANY PRODUCTS. This is a strict requirement with no exceptions. By using this Website, you represent and warrant that:
We reserve the right to request age verification at any point, including but not limited to:
Acceptable forms of age verification include government-issued photo identification, passport, or driving licence. Failure to provide satisfactory age verification will result in cancellation of your order and/or termination of your account.
If we discover or have reasonable grounds to believe that you have misrepresented your age, we will:
If you are a parent or guardian, you are responsible for monitoring and supervising your child's internet usage. We are not responsible for any minor who accesses our Website without permission.
While you may browse our Website without creating an account, certain features such as making purchases, joining our waitlist, and accessing order history require account registration. When you create an account, you agree to:
You are solely responsible for maintaining the confidentiality of your account password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account. We will not be liable for any loss or damage arising from your failure to protect your account credentials.
By joining our waitlist or providing your email address, you agree to receive:
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly. Transactional emails related to your orders cannot be unsubscribed from.
We reserve the right to suspend or terminate your account at any time, without prior notice, for conduct that we believe:
You may terminate your account at any time by contacting us. Upon termination, your right to use the Website will immediately cease.
We make every effort to display our products and their colours, features, and specifications as accurately as possible. However, we do not warrant that:
Our Website specialises in adult products, specifically male masturbators. All products are intended for adult use only by individuals aged 18 and over. Products should be used in accordance with their intended purpose and any accompanying instructions.
In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price. If we discover a pricing error after your order has been placed but before dispatch, we will contact you to offer you the option to proceed at the correct price or cancel your order for a full refund.
All products are subject to availability. We reserve the right to discontinue any product at any time. If a product you have ordered is unavailable, we will notify you and offer you the option to wait for the product to become available, select an alternative product, or receive a full refund.
When you place an order through our Website:
We reserve the right to refuse or cancel any order for any reason, including but not limited to:
We accept the following payment methods:
We use industry-standard encryption and security protocols to protect your payment information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
All transactions are processed in British Pounds Sterling (GBP). If you are paying with a card issued in a different currency, your bank or card issuer may apply currency conversion fees and exchange rates over which we have no control.
We offer FREE standard shipping on all orders within the United Kingdom. This applies to all orders regardless of value.
Delivery times are estimates only and are not guaranteed. Delivery times may be affected by factors outside our control, including but not limited to carrier delays, customs processing, adverse weather conditions, and public holidays.
All orders are shipped in plain, discreet packaging with no indication of the contents or our company name on the exterior. The sender information will appear as a generic name to protect your privacy.
It is your responsibility to provide accurate and complete delivery information. We are not responsible for orders delivered to incorrect addresses due to errors in the information you provided. If an order is returned to us due to an incorrect address, you will be responsible for additional shipping costs.
Risk of loss and title for products purchased from our Website pass to you upon delivery to the address specified in your order.
If you do not receive your order within the estimated delivery timeframe, please contact us. We will investigate with our carrier and, where appropriate, arrange a replacement or refund.
We offer a 100-day money-back guarantee on all purchases. If you are not completely satisfied with your purchase, you may return it within 100 days of delivery for a full refund, subject to the conditions below.
To be eligible for a return and refund under our 100-day guarantee:
For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or where the hygiene seal has been broken, unless the product is defective. This is to protect the health and safety of all our customers and is in compliance with consumer protection regulations for intimate products.
If you receive a defective product, we will:
To report a defective product, please contact us within 30 days of delivery with a description of the defect and, where possible, photographs or videos demonstrating the issue.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
This returns policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.
All content on this Website, including but not limited to text, graphics, logos, images, photographs, video, audio, software, and the compilation thereof ("Content"), is the property of The Best Sex Toy in the World Ltd, its licensors, or its content suppliers and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.
"The Best Sex Toy in the World", our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of The Best Sex Toy in the World Ltd or its affiliates. You must not use such marks without our prior written permission.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes. This licence does not include:
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content on our Website without our prior written consent, except for:
You agree not to engage in any of the following prohibited activities:
If you become aware of any violation of these Terms, please report it to us immediately at legal@thebestsextoyintheworld.com.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE BEST SEX TOY IN THE WORLD LTD, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR:
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM, OR ONE HUNDRED POUNDS (£100), WHICHEVER IS GREATER.
Nothing in these Terms shall limit or exclude our liability for:
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.
You agree to defend, indemnify, and hold harmless The Best Sex Toy in the World Ltd, its directors, officers, employees, affiliates, agents, contractors, suppliers, licensors, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable legal fees) arising from:
We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of such claims.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).
If you are a consumer, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation.
Before initiating any formal legal proceedings, you agree to first contact us to attempt to resolve any dispute informally. We will make every reasonable effort to resolve any complaint or dispute within 30 days.
To raise a dispute or complaint, please contact us at:
Email: legal@thebestsextoyintheworld.com
Post: The Best Sex Toy in the World Ltd, 47 Commerce Street, Manchester, M1 4HN
If we are unable to resolve your complaint to your satisfaction, you may be entitled to refer the matter to an alternative dispute resolution (ADR) provider. The European Commission also provides an online dispute resolution platform, which can be accessed at: https://ec.europa.eu/consumers/odr
Any cause of action or claim you may have arising out of or relating to these Terms or the Website must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.
We reserve the right, at our sole discretion, to modify, update, or replace these Terms at any time. Changes will be effective immediately upon posting to the Website.
For material changes, we will make reasonable efforts to notify you, such as:
Your continued use of the Website after any changes to these Terms constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Website.
We encourage you to review these Terms periodically to stay informed of any changes.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.
You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign or transfer these Terms without restriction and without notice to you.
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials.
These Terms do not confer any rights on any person or party (other than the parties to these Terms and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.
Nothing in these Terms shall be construed to create a joint venture, partnership, employment, or agency relationship between you and us.
The provisions of these Terms that by their nature should survive termination shall survive termination, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:
The Best Sex Toy in the World Ltd
47 Commerce Street
Manchester, M1 4HN
United Kingdom
Email: legal@thebestsextoyintheworld.com
Customer Service: support@thebestsextoyintheworld.com
Website: thebestsextoyintheworld.com
For order-related inquiries, please include your order number in your correspondence to help us assist you more efficiently.
By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.