Returns & Refunds
100-Day Money-Back Guarantee
Not satisfied? Return it within 100 days for a full refund. No questions asked.
Our Promise
We're confident you'll love your purchase. But if for any reason you're not completely satisfied, we'll make it right. That's our promise.
Return Eligibility
- Unopened products: Full refund within 100 days of delivery
- Defective products: Full refund or replacement, regardless of whether opened
- Damaged in shipping: Full refund or replacement
Please note: For hygiene reasons, we cannot accept returns on products that have been opened and used, unless they are defective.
How to Return
1Contact Us
Email support@thebestsextoyintheworld.com with your order number and reason for return.
2Get Approval
We'll respond within 24 hours with return authorisation and instructions.
3Ship It Back
Send the item back in its original packaging. We'll provide a prepaid label for defective items.
4Get Refunded
Once received and inspected, your refund will be processed within 5-7 business days.
Refund Method
Refunds are issued to the original payment method:
- Credit/Debit cards: 5-10 business days
- PayPal: 3-5 business days
- Apple Pay: 5-10 business days
Defective Products
If you receive a defective product, contact us immediately. We'll arrange a replacement or refund at no cost to you, including return shipping.
Exchanges
Want a different product? Return your unopened item and place a new order. This ensures the fastest processing.
Questions?
Contact our support team:
Email: support@thebestsextoyintheworld.com
Phone: +44 800 123 4567